Refund policy

The items we offer are professional grade products that are designed and built to be installed by licensed, professional tradesmen. Because of the professional install these products carry a longer warranty, different than found in similar products offered by big box stores for do it yourselfers. We encourage you to be a licensed HVAC contractor or to hire a Licensed HVAC contractor to be sure you can truly get the manufacturer's warranty. Many manufacturers will request a copy of the contractor license or a bill of install to start the warranty procedure. Roberts Technical Services is a distributor and is not responsible for labor claims, supplies or refrigerant cost recovery or rejected manufacturer's warranty due to misapplication or for operating outside the terms of a manufacturer's warranty.

30-Day Return Policy
After 30 days from purchase date, we will still accept returns but with a 15% Restocking Fee for up to 90 days from purchase date.

Return terms and conditions: Item(s) must be new and unused in the original packaging with all original documentation included.

Upon receipt of the returned item(s) an inspection will be performed to ensure the above terms and conditions have been met.
If they have, we will issue a refund back to your account or the original method of payment. If not, we will be unable to accept the return.

Defective Items

If your reason for returning the item is due to a manufacturer defect, you must let us know. Many manufacturers have specific procedures that must be followed in order to process these claims. A detailed description of the defect must be provided. You may be asked to provide additional information such as, a service ticket showing the diagnosis from a licensed HVAC professional, pictures of the defect, etc. These additional pieces of information will help to expedite the process in many cases. Some manufacturers will not proceed without that additional information.

We do not have any control over the manufacturers and their warranty practices and make no claim on honoring warranty on behalf of any manufacturer. We issue credit after we receive credit from the manufacturer.